RENDRAXData Deletion Instructions
You control your data. Here is exactly how to remove it, and how long each part takes.
Disconnect a social account
Self-serve customers download their pieces and post them themselves: Rendrax never connects to their social accounts. Connecting Facebook, Instagram, TikTok or YouTube is only used for accounts that Cravero Labs manages directly (its own brands, and accounts it manages for a client under a separate written agreement). Rendrax never asks for social media passwords. If an account of yours is connected, it can be removed at any time:
- Ask us: write to hello@craverorobotics.com and we press Disconnect on that account in Rendrax, which deletes the access token right away. For YouTube we also revoke the access at Google and delete the stored YouTube statistics and comments of that project immediately.
- At the platform: Google / YouTube at myaccount.google.com/permissions; Facebook and Instagram in Settings > Business integrations; TikTok in Settings > Security > Manage app permissions. When access is revoked this way, we delete the data we kept from that account within 30 days.
Option 1 · Remove a single piece
In My week, press Discard on the piece. It disappears from your panel right away; its files are erased from our servers within 30 days, and from our encrypted backups within 60 days.
Option 2 · Delete your whole account
- Send an email from the address of your account to hello@craverorobotics.com with the subject "Delete my Rendrax account".
- We confirm within 2 business days. If you still have a paid plan, cancel it first in Billing (or tell us in the same email and we cancel it).
- We delete your account, brand kit, mascot, pieces and messages from live systems within 30 days. Encrypted backups expire within 60 days. Invoices and payment records stay with Stripe as long as tax law requires.
- We keep a minimal record (email, card fingerprint, website) to prevent fraud and repeated refunds.
- We send you a confirmation with the date it was completed.
If you only tried the free sample
If you typed your website but never bought a plan, we delete that scan (your email, website, brand kit, logo, photos and the sample design) automatically 30 days after your last visit. You can ask us to delete it sooner by writing to the same address.
Questions
hello@craverorobotics.com · Cravero Robotics LLC, New Jersey, USA.